Shipping policy
Hoppy Homes - Shipping Policy
Thank you for choosing Hoppy Homes to bring the joy of Easter into your space! We are thrilled to process your order. Please review our shipping policy below to understand how and when your decorations will arrive.
1. Order Processing Time
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All orders are processed within [1 to 2] business days (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive another notification when your order has shipped.
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Note: During high-volume periods (such as the weeks right before Easter), processing times may be slightly delayed. We appreciate your patience!
2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
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Standard Shipping: [3-5] business days - [$5.99] (Free for orders over [$50])
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Expedited Shipping: [2-3] business days - [$12.99]
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Overnight Shipping: [1-2] business days - [$25.00]
Please note that delivery delays can occasionally occur due to weather conditions or carrier issues.
3. International Shipping Currently, we offer international shipping to [Canada, the UK, and Australia]. Shipping rates and delivery times for international orders vary by destination and will be calculated at checkout. Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Hoppy Homes is not responsible for these charges if they are applied.
4. How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow [48 hours] for the tracking information to become available.
If you haven’t received your order within [7 days] of receiving your shipping confirmation email, please contact us at [support@hoppyhomes.com] with your name and order number, and we will look into it for you.
5. Damages and Issues We want your Easter decorations to arrive in perfect condition. If your order arrives damaged in any way, please email us as soon as possible at [support@hoppyhomes.com] with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.